Customer Commitment

Delaware North is strongly committed to working with our customers and clients to ensure that they enjoy a memorable experience. We recognise that customer and client requirements are the key drivers of our business.

Customer Service

The GuestPath™ program identifies individual service needs at our contract site. Based on these needs, we then design a program to deliver the appropriate type of service to customers or clients. Through the GuestPath™ program, we provide staff with the skills and processes to find out customer needs and meet their expectations.

Innovation

Delaware North Companies (UK) has introduced an online ordering system, Guest Reserve. The system allows customers to place catering orders prior to an event day. All box holders at Wembley and Emirates stadiums are issued with a personal identification number that allows access to the online ordering system. Box holders will be able to view upcoming events and place catering orders six weeks in advance.